Support & FAQ
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Frequently Asked Questions
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EDiFi automates eligibility, scrubs claims before submission, reduces denials, and centralizes billing workflows so teams stop juggling portals, PDFs, and guesswork. It’s an infrastructure upgrade, not just another tool.
Both. Practices can use EDiFi as a standalone platform, outsource to our team, or run a hybrid approach. Most offices start hybrid, then scale into full software automation.
Most offices are fully onboarded in 7–14 business days, depending on system access, eligibility setup, and payer connections. DSOs with multi-locations may run a phased rollout.
We currently support Dentrix, Eaglesoft, Open Dental, Vyne, HeyDonto API, and other connector-based systems. If your system isn’t listed, ask — in many cases, we can integrate through bridge logic.
Yes. EDiFi supports dental-to-medical workflow triggers for procedures that qualify for medical necessity, including crossover claims and documentation prep.
Yes. Our clean-claim engine checks documentation, CDT coding, payer frequency rules, and attachment requirements before the claim hits the carrier, closing most preventable denial windows.
We use applied AI layered with compute-driven logic, CDT rule frameworks, payer policy mapping, attachment validation, and accelerated routing — not generic chatbots or autopilot “guessing.”
100%. EDiFi is built for HIPAA, PHI, encrypted transmission, role-based permissions, and medical data handling. Compliance isn’t an upgrade — it’s foundational.
Solo practices trying to reduce workload
Multi-location practices tightening systems
DSOs scaling operational control
Startups needing infrastructure fast
If you handle claims, eligibility, or RCM — this is for you.
Submit the contact form, request a demo, or schedule a strategy call. We’ll evaluate your current workflows, identify gaps, and map the fastest path to clean claims and revenue acceleration.