FAQ
Frequently Asked Questions
Find answers to common questions about Elite Dental Force, our platform, and how we can help transform your practice revenue.
General
About Elite Dental Force
Elite Dental Force is a dental revenue intelligence platform that combines AI-powered consultants with the EDiFi software platform to help practices optimize eligibility verification, reduce claim denials, and improve overall revenue performance. We serve practices of all sizes, from single-location offices to enterprise DSOs.
Unlike traditional billing services that focus solely on claim submission, Elite Dental Force provides a comprehensive revenue intelligence layer. Our two-pronged approach combines AI Consultants that provide real-time decision support with the EDiFi software platform that powers eligibility verification, claims optimization, and analytics. This combination addresses revenue challenges at every stage of the patient journey.
Elite Dental Force serves practices of all sizes, from single-location private practices to multi-state DSOs with hundreds of locations. Our platform scales to meet the needs of any organization, with features and pricing options tailored to your practice size and requirements.
Platform
Platform & Features
AI Consultants provide decision support intelligence for your team. They offer real-time guidance on eligibility, coding, and revenue optimization, helping standardize workflows across your organization.
EDiFi is our software platform that powers the technical infrastructure - eligibility verification, claims processing, analytics dashboards, and PMS integrations. Together, they form a complete revenue intelligence solution.
EDiFi is our software platform that powers the technical infrastructure - eligibility verification, claims processing, analytics dashboards, and PMS integrations. Together, they form a complete revenue intelligence solution.
EDiFi integrates with leading practice management systems including Dentrix, Eaglesoft, Open Dental, Curve, Denticon, and many others. We also connect directly with major clearinghouses and payers. Our integration library is continuously expanding - contact us to confirm compatibility with your specific systems.
Practices using Elite Dental Force typically see significant improvements across key metrics: 35% reduction in claim denials, 50% faster eligibility verification, 25% increase in collections, and 90% first-pass claim acceptance. Actual results vary based on your current processes and practice characteristics.
EDiFi is a web-based platform accessible from any modern browser on desktop, tablet, or mobile devices. This ensures you can access your revenue intelligence data from anywhere without needing to install or update separate applications.
Security
Security & Compliance
We maintain HIPAA-aligned security practices including end-to-end encryption (AES-256), SOC 2 Type II certification, role-based access controls, and comprehensive audit logging. All data is encrypted both in transit and at rest. For more details, visit our Security page.
Yes, we provide Business Associate Agreements to all customers as part of our standard service. Our BAA outlines our responsibilities for protecting PHI and demonstrates our commitment to HIPAA compliance.
All data is stored in SOC 2 certified data centers located in the United States. Our infrastructure includes redundant systems, regular backups, and disaster recovery capabilities to ensure your data remains safe and accessible.
Getting Started
Implementation & Support
The best way to get started is to book a demo with our team. We'll walk you through the platform, understand your specific needs, and recommend the best engagement path for your practice. Implementation typically follows a structured process: Discovery, Configuration, Deployment, and ongoing Optimization.
Our implementation process is designed for minimal disruption. It includes: (1) Discovery - analyzing your workflows and identifying needs, (2) Configuration - customizing the platform to your requirements, (3) Deployment - launching with comprehensive team training, and (4) Optimization - continuous improvement through analytics and support.
We provide comprehensive training for all team members during implementation, including role-specific sessions for front desk, billing, and management staff. Ongoing training resources include documentation, video tutorials, and access to our support team.
All customers receive access to our support team via email and phone during business hours. Enterprise customers have access to dedicated account managers and priority support channels. Our knowledge base and documentation are available 24/7.
Pricing
Pricing & Contracts
Pricing is customized based on your practice size, number of locations, and specific service requirements. We offer flexible engagement models to fit different practice needs and budgets. Contact our sales team for a personalized quote.
We offer flexible contract terms to match your practice needs. Most customers start with an annual agreement, which includes implementation and onboarding support. Contact our sales team to discuss options that work for your situation.
Still Have Questions?
Our team is here to help. Reach out and we'll get you the answers you need.