How does EDiFi handle multiple dental locations under one group?

EDiFi Enterprise uses a centralized multi-location architecture that gives group owners and administrators unified visibility across all locations while preserving location-level controls. Each location has its own data silo and staff permissions, while the enterprise dashboard aggregates performance, eligibility, and revenue metrics across the entire group. No manual report consolidation required.

Is EDiFi Enterprise HIPAA compliant?

Yes. EDiFi Enterprise is fully HIPAA compliant and includes a Business Associate Agreement at no additional cost. All patient data is encrypted with AES-256 at rest and in transit, stored in HIPAA-compliant US data centers. We provide breach notification within 72 hours as required by the HIPAA Breach Notification Rule.

What practice management systems does EDiFi integrate with?

EDiFi Enterprise integrates with Open Dental, Dentrix, Eaglesoft, Curve Dental, and Denticon. Our integration layer reads appointment data, patient records, and insurance information directly from your PMS without requiring manual data entry or exports. Additional PMS integrations are available based on your group's specific stack.

How long does enterprise implementation take?

Most DSO implementations complete in 4 to 6 weeks across four phases: Discovery, Configuration, Deployment, and Optimization. Our dedicated Customer Success Manager coordinates the rollout across all your locations. Each location goes live with live eligibility verification and claim scrubbing active from day one.

Does EDiFi Enterprise replace our existing billing team?

No. EDiFi Enterprise augments your billing team by automating the high-volume, repetitive tasks: eligibility verification, claim scrubbing, remittance reconciliation, and underpayment detection. Your billing staff shifts focus to exception handling, appeals, and patient financial counseling. Most enterprise groups see billing staff productivity increase by 40 to 60 percent within 90 days.

What is EDiFi's uptime SLA for enterprise customers?

EDiFi Enterprise includes a 99.9% uptime SLA backed by contractual remedies. Our infrastructure runs on redundant cloud architecture with automated failover. Enterprise customers also receive a dedicated support channel with a 4-hour response SLA for P1 issues and a 24-hour SLA for P2 issues.

How does role-based access control work in EDiFi?

EDiFi uses a four-tier RBAC model: Group Owner, Regional Manager, Location Admin, and Staff. Group Owners see all locations and financial data. Regional Managers see their assigned location cluster. Location Admins manage a single practice. Staff see only their operational workflows. Permissions are configurable and can be customized per role per location.

What kind of reporting does EDiFi Enterprise provide for DSO leadership?

EDiFi Enterprise includes an executive reporting suite with cross-location benchmarking, denial rate trending, revenue recovery tracking, and payer performance analysis. Reports can be scheduled for automatic delivery to DSO leadership daily, weekly, or monthly. Custom reporting is available for groups with 10 or more locations.

For DSOs and Multi-Location Groups

Built for DSOs.
Engineered for Scale.

EDiFi Enterprise brings revenue intelligence to dental organizations managing 2 to 50 or more locations. One platform for eligibility, claims, payment audit, and performance visibility across every office.

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HIPAA Compliant BAA Included AES-256 Encryption 99.9% Uptime SLA SOC 2 In Progress

Looking for a focused eligibility release before the full enterprise rollout? EDiFi Eligibility Standalone is EDF’s near-term product for dental teams that need clearer benefit readiness, earlier eligibility visibility, and stronger clean-claim workflows.

$59K+ Underpayments Found at Pilot Practice

27% of Audited Claims Had Underpayments

95%+ First-Pass Clean Claim Rate

99.9% Enterprise Uptime SLA

Enterprise Platform

Everything a Growing Group Needs

EDiFi Enterprise is not a practice management add-on. It is purpose-built infrastructure for organizations that have outgrown spreadsheets, siloed reports, and manual billing workflows.

Multi-Location Dashboard

Unified view of eligibility status, claim performance, denial rates, and payment recovery across all locations in real time. No manual consolidation. No spreadsheet merging.

Enterprise Only

Role-Based Access Control

Four-tier RBAC model: Group Owner, Regional Manager, Location Admin, and Staff. Each role sees exactly what it needs and nothing more. Fully configurable per location.

Enterprise Only

Dedicated Customer Success

A named Customer Success Manager coordinates your rollout, monitors performance across locations, and runs quarterly business reviews with your leadership team.

Enterprise Only

Executive Reporting Suite

Cross-location benchmarking, denial rate trending, revenue recovery tracking, and payer performance analysis. Scheduled delivery to leadership daily, weekly, or monthly.

BAA and Compliance Package

Business Associate Agreement included at no cost. Full HIPAA compliance documentation, audit log exports, and breach notification within 72 hours. SOC 2 certification in progress.

99.9% Uptime SLA

Contractual 99.9% SLA backed by redundant cloud infrastructure with automated failover. Dedicated P1 support channel with a 4-hour response guarantee for enterprise customers.

Integrations

Connects to Your Existing Stack

EDiFi reads directly from your PMS without requiring manual exports or duplicate data entry. Our integration layer handles the complexity of multi-vendor environments common in growing DSOs.

Additional integrations available on request. Our team evaluates new PMS and clearinghouse connections based on customer need.

PMS

Open Dental
Dentrix
Eaglesoft

Live data sync

PMS

Curve Dental
Denticon

Cloud-native read

Clearinghouse

Stedi
Change Healthcare
Availity

ERA and eligibility

Payers

Delta Dental
MetLife
Cigna
+ 800 more

Real-time verification

Security and Compliance

Enterprise-Grade Protection for Patient Data

Your legal and compliance team will ask. Here are the answers. EDiFi Enterprise is architected to meet the security requirements of dental groups operating at scale.

AES-256 encryption at rest and in transit for all PHI
HIPAA-compliant US-based data centers with geographic redundancy
Complete audit logs for all PHI access and admin actions
Breach notification within 72 hours per HIPAA Breach Rule
BAA executed at no additional cost, included in enterprise agreement
SOC 2 Type II certification roadmap active for 2026

HIPAA

Full compliance with BAA

AES-256

All data at rest and in transit

SOC 2

In progress for 2026

Audit Logs

All PHI access recorded

$59K+

Underpayments Recovered at a Single Practice

During validation testing, EDiFi's Payment Audit Module identified over $59,000 in insurance underpayments at one pilot practice. 27% of audited claims had been paid below the contracted fee schedule. The practice had no visibility into these discrepancies before EDiFi.

For a dental group managing 10 locations, that recovery potential scales to over $590,000 per year in previously invisible revenue.

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Finding

$59,000+ in insurance underpayments identified

Scope

27% of audited claims paid below contracted rate

Time to Discovery

Identified within the first 30 days of audit

Prior Visibility

Zero. Practice had no existing underpayment detection

Why Groups Choose EDiFi

EDiFi Enterprise vs. the Alternatives

See how purpose-built enterprise revenue intelligence compares to what most groups are using today.

Capability	EDiFi Enterprise	Manual / In-House	Legacy RCM Software
Real-time eligibility verification	✓ Automated, pre-appointment	Partial Manual, day-of only	Partial Batch, next-day reports
AI-powered claim scrubbing	✓ 200+ rule engine	✗ Human review only	Partial Basic rule checks
Underpayment detection	✓ Automated per-claim audit	✗ Rarely performed	✗ Not included
Multi-location unified dashboard	✓ Real-time across all locations	✗ Manual report consolidation	Partial Siloed per-location only
Role-based access control	✓ 4-tier RBAC	✗ No access controls	Partial Admin/user only
Dedicated CSM + onboarding	✓ Named CSM, quarterly reviews	✗ N/A	✗ Ticket-based support
HIPAA BAA included	✓ At no cost	✓ Internal policy	Partial Often additional fee
First-pass clean claim rate	✓ 95%+ achieved	Partial 68-75% industry average	Partial 78-85% typical

Get Started

Request Your Enterprise Demo

Our enterprise team will review your group's setup and schedule a personalized walkthrough. We cover your PMS integration path, RBAC configuration, implementation timeline, and projected revenue recovery based on your production volume.

Most enterprise calls are 30 to 45 minutes. Come as you are. No preparation required.

Dedicated onboarding across all your locations

Custom configuration for your PMS and payer mix

BAA executed before any PHI is shared

Named Customer Success Manager from day one

Projected revenue recovery analysis included

Implementation complete in 4 to 6 weeks

Enterprise Inquiry

We respond within one business day.

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Number of Locations

Primary PMS

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Request Received

Our enterprise team will reach out within one business day to schedule your demo.

Ready to Scale?

Your Group Is Leaving Revenue Behind.

Most dental groups never find out how much. EDiFi Enterprise makes the invisible visible.

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Built for DSOs.Engineered for Scale.

Everything a Growing Group Needs

Connects to Your Existing Stack

Enterprise-Grade Protection for Patient Data

EDiFi Enterprise vs. the Alternatives

Request Your Enterprise Demo

Request Received

Your Group Is Leaving Revenue Behind.

Built for DSOs.
Engineered for Scale.